Frequently Asked Questions (FAQs) – exaltedgifts.com
Welcome to exaltedgifts.com. We understand that choosing the perfect piece from our collection raises thoughtful questions. Below you will find answers to the most common inquiries about our offerings, policies, and craftsmanship. We invite you to review this information carefully to enhance your shopping experience.
1. What types of products are available on exaltedgifts.com?
exaltedgifts.com features a curated selection of premium decorative and functional objects, including fine porcelain dinnerware, ornate serving pieces, collectible figurines, decorative vases, and limited-edition ornaments. Every item reflects a commitment to classic European elegance, intricate hand-painted details, and timeless motifs such as florals, hunting scenes, and mythological themes. Our range also includes gift-ready presentation boxes, making each piece ideal for commemorating special occasions or adding a touch of sophistication to your home.
2. Are the products authentic and of high quality?
Yes. We take great pride in offering only authentic, first-quality pieces sourced directly from the original manufacturer. Each item undergoes rigorous quality control checks before being listed on exaltedgifts.com. The craftsmanship involves traditional techniques—hand-gilding, underglaze painting, and kiln firing—that have been refined over decades. We do not sell seconds, factory rejects, or imitation goods. Certificates of authenticity accompany select limited editions, and every product page clearly describes materials (e.g., fine bone china, earthenware, or porcelain) and finishing methods.
3. How should I care for and clean my purchase?
Proper care ensures your item retains its beauty for generations. For hand-painted or gilded pieces, we recommend gentle hand washing using a soft sponge and mild, non-abrasive dish soap. Avoid soaking, harsh detergents, and scrubbing pads, which can damage decorative surfaces. Most products are not microwave or dishwasher safe unless explicitly stated in the product description. To preserve metallic accents, keep items away from direct contact with acidic foods for extended periods. When storing, wrap each piece in acid-free tissue paper and avoid stacking heavy objects on top.
4. Can I request a return or exchange?
We want you to be completely satisfied with your selection. If for any reason you are not, you may initiate a return or exchange under our standard policy. The item must be unused, in its original packaging, and accompanied by all certificates and accessories. Returns are accepted within a specified period after delivery (detailed on our Returns page). Please contact our support team to receive a return authorization. We do not accept returns for items that have been personalised or show signs of wear. Refunds are processed to the original payment method after the returned piece has been inspected.
5. What is your approach to personalisation or custom orders?
Many of our pieces can be engraved or hand-painted with initials, dates, or short messages. Custom orders require additional lead time because each item is finished by skilled artisans. To request a personalisation, add the standard product to your cart, then follow the instructions in the “Special Instructions” box during checkout. We will contact you within two business days to confirm the design and provide a digital proof. Please note that personalised items are final sale and cannot be returned unless they arrive damaged or with a clear error on our part.
6. How can I verify that a piece is still available for purchase?
Our inventory updates in real time. If a product page shows an “Add to Cart” button, the item is in stock. For limited editions or items marked “Low Stock,” we recommend completing your purchase promptly. Occasionally, two customers may add the same last item simultaneously; in such rare cases, the customer who completes checkout first will secure the piece, and the other will be notified immediately and offered a pre-order option if available.
7. Do you offer gift wrapping or special packaging?
Yes. Every order from exaltedgifts.com is shipped in a protective outer box, but we also provide an optional premium gift-wrapping service. This includes a signature embossed ribbon, a matching gift tag, and a protective velvet pouch for smaller items. You can select this service at checkout for a nominal fee (note that the fee is not listed here; please see the Cart page for current charges). For corporate gifting or bulk orders, we offer custom branding and layered packaging—contact our corporate sales team through the website for a tailored quote.
8. Is my payment information secure on exaltedgifts.com?
Absolutely. We use industry-standard SSL encryption for all data transmissions. Payment processing is handled by trusted, PCI-DSS compliant gateways. We do not store full credit card numbers on our servers. Additionally, we offer secure payment options such as major credit cards, digital wallets, and bank transfers. You will see a padlock icon in your browser’s address bar during checkout, confirming a secure connection. For further peace of mind, you may also choose to pay using third-party buyer protection services as indicated at checkout.
9. Can I track the status of my order after it ships?
Once your order has been packed and handed to our shipping partner, you will receive an automated email containing a unique tracking number and a link to the carrier’s tracking portal. You can also log into your exaltedgifts.com account and view the “Order History” section for real-time updates. The tracking information includes the date of dispatch, transit scans, and estimated delivery window (though exact delivery times vary by destination and carrier performance). If your tracking status has not changed for several days, please contact our support team for assistance.
10. What should I do if my item arrives damaged or defective?
While we pack every item with cushioning and double-walled boxes, transit accidents can occasionally happen. If you receive a damaged or defective piece, please take photographs of the packaging, the damage, and any visible defects. Then contact our customer care within a reasonable period from delivery (the exact number of days is stated in our Shipping & Returns policy). We will arrange for a free replacement or a full refund, including any return shipping costs. Do not discard the original packaging until the issue is resolved, as carriers may require it for inspection.
11. Are your products suitable for everyday use or only for display?
Most of our porcelain and earthenware items are food-safe and sturdy enough for occasional use—such as holiday dinners or afternoon tea. However, because many pieces feature intricate hand-painting and gold accents, we recommend them as decorative or special-occasion ware. For everyday dining, we suggest exploring our “Heritage White” collection, which uses a reinforced body and a scratch-resistant glaze. Each product description clearly indicates “Dishwasher Safe” or “Display Only” to help you decide.
12. Do you offer after-sales support or repair services?
Yes. We believe in the longevity of fine craftsmanship. If a piece from exaltedgifts.com becomes chipped, faded, or otherwise damaged due to normal use (not misuse), you may send it to our restoration partner for evaluation. Minor gilding touch-ups and crack repairs are often possible for a service fee. Additionally, we maintain a database of care guides and video tutorials on our website. For significant damage, we can advise on whether a repair is cost-effective compared to a replacement. Please use the contact form on our “Support” page to initiate a repair inquiry.
13. How do I stay informed about new arrivals or special collections?
You can subscribe to our newsletter by entering your email address in the footer of any page on exaltedgifts.com. Subscribers receive advance notice of limited reissues, seasonal collections, and exclusive online-only pieces. We never share your contact details with third parties. Additionally, follow us on our social media channels (links are provided on the website) for behind-the-scenes content, restoration stories, and live product previews.